U of W

University of Waterloo Travel Program 


  Travel Services
  Contacting Frederick Travel
  Personal Travel Profile
  Booking Process
  Online Corporate Travel Request Form
  UW Travel Policy (external link)
  UW Negotiated Hotel Program (external link)
  UW Negotiated Car Program (external link)

Welcome to Frederick Travel Waterloo

Frederick Travel Waterloo is very proud to team up with the University of Waterloo, as your preferred travel supplier, to serve and advise you on your business travel requirements. Frederick Travel Waterloo has been in the business of providing exceptional corporate travel services for over 24 years, with representation on both a local and global level.  We are an owner-operated boutique style agency with a strong focus on customer service. This has enabled us to build an agency rooted in the best proven practices while staying current with the ever-changing travel landscape. Our commitment is to make things easier for you and to do this we need to convey some information. We recommend that you read the following information carefully and ask that you follow the travel guideline indicated in order to take advantage of the savings available to the company.

We strongly encourage all University travelers to book all travel arrangements (air, hotel & car rental) through Frederick Travel.  By doing this we will effectively manage the University’s travel program and take full advantage of volume buying power and airline, hotel and car rental discounts.  Also, in case of an emergency, it is important that the company know your approximate whereabouts.

Travel Services

Frederick Travel Waterloo provides a minimum of two cost effective options for all of our corporate travel requests. Our resourceful and dedicated staff can manage a wide range of travel needs, including quick responses to all inquiries. 
We are a full service agency offering Corporate Travel, Leisure Travel and Meetings & Events.
Our services include ……

  • Airline reservations and ticketing
  • Rail reservations and ticketing
  • Hotel reservations
  • Car reservations
  • Automated Personal Profiles
  • 24 hour / 365 day, Worldwide Emergency Service
  • International Travel Advisories
  • Leisure Travel

Groups, Meetings and Events

Contacting Frederick Travel

Frederick Travel Information

Contact your travel team directly as follows:

Phone:  519-745-1860 or 1-800-578-8958

Fax:   519-745-5694

Website:  www.fredericktravelwaterloo.com

Sonia Rooymans


Ext. 226

9:00am to 5:00pm Mon-Fri

Ingrid Nardella



9:00am to 5:00pm Mon-Fri

Ana Carias


Ext. 229

Director of Operations

Jane Kellough


Ext. 233

Director of Business Development


After Hours Assistance (Mobile Numbers)

Ana Carias:


Jane Kellough:


In case of emergency, please call the 24 hour emergency number as follows:

  • Anywhere in North America       1-888-344-5226
  • Outside North America              1-303-876-4247
  • When calling the emergency line, please quote your access code – SQ9P9

Personal Travel Profile

Please ensure that you complete a Personal Traveler Profile (see instructions below).  The profile must be kept current at all times. Your profile will be kept confidential.  The submission of a Personal Traveler Profile will ensure that your reservations will be done according to your personal preferences.    

You must have the following documents with you to complete your Personal Traveler Profile:

  • Passport(s)
  • Credit card(s)
  • Frequent Flyer Membership number(s) (airlines, car and hotels)

Step 1:  Go to www.fredericktravelwaterloo.com
Step 2:  Click on the Corporate Travel icon
Step 3:  Click on Profile Login
Step 4:  Complete and submit form

Booking Process

We are pleased to offer you 3 options when submitting a travel request. We recognize that everyone has a personal preference when placing a request for service.

  1. Submit on online Corporate Travel Request Form
  2. Email  your dedicated travel team
  3. Call your dedicated travel team

Online Corporate Travel Request Form

Step 1: Go to www.fredericktravelwaterloo.com
Step 2: Click on Corporate Travel icon
Step 3: Click on Travel Request
Step 4: Complete and submit
Your request will be acknowledged within 20 minutes and options will be returned within 1 hour. Requests submitted through this form will only be processed from 9:00 am to 5:00 pm Monday to Friday. Requests received after 5 pm will be processed the next business day. 

Email Corporate Travel Request

Email your travel request to your dedicated team.

Sonia Rooymans sonia@ftwaterloo.com 9am to 5pm Mon-Fri
Ingrid Nardella ingridn@ftwaterloo.com 9am to 5pm Mon-Fri
Ana Carias anac@ftwaterlool.com Director of Operations
Jane Kellough janek@ftwaterloo.com Director of Business Development

Contact your designated Corporate Specialist

Contact your travel team directly at the following number and extensions:

519-745-1860 or 1-800-578-8958

Sonia Rooymans ext 226
Ingrid Nardella ext 240
Ana Carias ext 229
Jane Kellough ext 233


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